Privacy Policy

• Browsing or visiting our website at zynclabs.com ("Website") or our Platform (as defined below);
• Signing up and using our Platform ("Platform");
• Engaging with content shared on a customer's website or e-commerce platform as part of our Platform's services;
• Registering with us while browsing a customer's website or e-commerce platform;
• Communicating with us, such as for customer support inquiries or assistance requests;
• Participating in marketing events, sharing business cards, or submitting personal data for marketing purposes;
• Sharing personal data as a service provider (e.g., contact details);
• Providing personal data as our customer (e.g., contact details);
• Interacting with us on social media (e.g., Facebook, Instagram, Twitter, LinkedIn).

We respect your privacy and aim to uphold the highest standards of user privacy. Please review this Privacy Policy to understand how we handle your data. "Personal Data" or "Personal Information" refers to any information that uniquely identifies an individual, either alone or combined with other data.

Nothing in this Privacy Policy restricts your statutory rights, including access to remedies or enforcement.

1. Personal Data We Collect

We collect Personal Data that may identify you independently or when combined with other information. While you navigate our Website or Platform, we use cookies, analytic tools, log files, and other tracking technologies to collect information. This helps us analyze trends, administer the Website or Platform, and monitor user navigation. Anonymous identifiers are employed for personalized information and user tracking.

2. Information Collection, Purpose, and Usage

Browsing or Visiting:

When you explore or visit our Website or Platform, we collect information through analytics tools, log files, and tracking technologies. This excludes cookies unless explicitly stated. Data collected supports trend analysis, management, and user navigation tracking.

Customer Sign-Up and Usage:

Upon signing up and using our Platform, you provide details such as email addresses, full names, phone numbers, and payment information. Additional content, such as videos and pictures, may also be shared during usage. We collect:

• Usage data, including analytics and IP addresses, for content creation, account management, service notifications, and personalized experiences.
• Marketing communication data, such as names and emails.

Engaging with Platform Content:

When interacting with content created through our Platform, we may collect data like email addresses, names, phone numbers, comments, IP addresses, interaction durations, and clicks. This supports interaction and access to content.

Registration on Customer Platforms:

We collect email addresses and names when you register with us while browsing a customer's website or e-commerce platform.

Support and Inquiries:

When contacting us, we may collect details such as name, email address, country, and messages to assist with issue resolution and support provision. Names and emails may also be used for marketing.

Service Providers:

We collect data, including names, email addresses, phone numbers, company names, and job titles, for communication and agreement fulfillment.

Social Media Interactions:

Interactions on our social media profiles may include data like names, emails, phone numbers, and countries, which aid in communication and engagement.

Additional Uses:

Collected data may be used for fraud prevention, error identification, audits, compliance, anonymization, and security. Legal bases for processing include consent, contract performance, legal obligations, and legitimate interests.

3. Security and Preservation of Information

3.1. Security:

We employ technical, administrative, and organizational measures to protect your Personal Data. However, no internet or email transmission is fully secure. Exercise caution when sharing sensitive information online. We are not responsible for privacy settings circumvention or third-party website security measures.

3.2. Preservation:

We retain Personal Data until its deletion is requested or no longer necessary. Retention may be required for legal compliance, dispute resolution, or anticipated legal proceedings.

4. Disclosure of Personal Data

4.1. Service Providers and Partners:

We share data with hosting providers (e.g., AWS), vendors, and service providers (e.g., Crisp, Google Analytics, Hotjar) to deliver our Website and Platform.

4.2. Platform Integrations:

Customers may share certain information with third-party integrations based on their requests.

4.3. Internal Team and Affiliates:

Data is shared within our corporate group as needed for operations.

4.5. Compliance:

We disclose Personal Data to regulators, courts, or authorities as required by law.

4.6. Business Transfers:

Personal Data may be shared during business transfers, mergers, or acquisitions.

4.7. Consent:

We share Personal Data with your explicit consent, such as for marketing or optional services.

5. Storage and Access of Personal Data

5.1. Data Storage:

Data is stored on AWS servers in the US or Europe and accessed from our offices in Israel.

5.2. Global Transfers:

We transfer data globally to affiliates and service providers, ensuring adequate protection through contracts or other safeguards.

6. Your Privacy Rights

6.1. Rights:

You have rights to access, correct, or delete Personal Data, subject to legal exceptions. Requests can be made to [email protected].

6.2. Deleting Your Account:

To delete your account, email [email protected]. Public activity prior to deletion remains accessible.

Marketing Emails:

Opt out by emailing "BLOCK" to [email protected] or using the unsubscribe link in marketing emails.

7. Children

Our services are not intended for children under 16. If you believe a child under 16 has provided Personal Data, contact us at [email protected].

8. Links to External Websites

Our services may include links to third-party websites, governed by their own privacy policies.

9. Changes to Privacy Policy

We may update this Policy as our services evolve. Continued use of our services after updates constitutes acceptance of the revised Policy.

For inquiries, contact us at [email protected].